SQL Azure took down login

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SQL Azure took down login

Postby MysteryMan » Mon Feb 18, 2013 9:32 pm

Our SQL Azure database is down with no explanation, as is the backup archives that are hosted by Microsoft (which fortunately isn't all of them). Support hung up on us when we told them our database dissapeared


All the 800 support lines went offline or told us to go to support chat. WHen we entered the support chat, it took us to sales chat instead, with this conversation.

ease wait for an agent to respond. You are currently '1' in the queue.
Privacy Statement
You are now chatting with 'Rye'.
Rye: Thank you for contacting Microsoft Customer Service chat. This chat service is designed to assist you with site navigation, technical support case submission, and customer service questions.
Rye: Hi Jeffrey.
Jeffrey Sylvan: My production database for sql azure simply stopped existing. I need help getting it back online. THere are over 100,000 customers depending on it
Rye: Have you tried opening a case online?
Jeffrey Sylvan: There is a red triangle saying there is something wrong but there are no details
Jeffrey Sylvan: how?
Rye: There is an option in the portal, just look for Support.
Jeffrey Sylvan: it took me here
You are not currently in a chat session.


Our Bizspark rep is trying to help, but we are in hurry up and wait mode.
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Re: SQL Azure took down login

Postby angelspawns » Mon Feb 18, 2013 9:57 pm

Wait, what?? Database disappearing... like the server went down? I guess we just have to wait and hope for no permanent damage.
Lowsy costumer service over there btw. That stuff is just infuriating. ;/
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Re: SQL Azure took down login

Postby harvest4god » Mon Feb 18, 2013 10:01 pm

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Re: SQL Azure took down login

Postby MysteryMan » Mon Feb 18, 2013 10:28 pm

And we are back. Add finish getting us off Azure SQL next sprint.
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Re: SQL Azure took down login

Postby Callonia » Tue Feb 19, 2013 12:09 am

Ouch.
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Re: SQL Azure took down login

Postby quickdragon » Tue Feb 19, 2013 5:06 pm

Did it happen again today, cuz I can't login.

I've tried 5 times in the last 2 hours and this is what I get:

;loading

Server Error in '/' Application.
Database 'alteil' on server 'q4hgdleczu' is not currently available. Please retry the connection later. If the problem persists, contact customer support, and provide them the session tracing ID of '05f99e4e-b4c7-46ee-87ad-e15732a5dc26'.
Login failed for user 'alteil'.

;loading

Btw, our server name is q4hgdleczu?
I'll try again tomorrow, if I can't login i'll try their customers support ID tracing thing.
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Re: SQL Azure took down login

Postby MysteryMan » Thu Feb 21, 2013 7:56 pm

Arugh. Seriously? Getting off Azure is now one of the top priorities next sprint.

The server Microsoft is letting us use as part of the Bizspark program to help small businesses is is called q4hgdleczu. Our own servers have more meaningful names.

Random Azure downtime was the cause of the vast majority of our problems in the past - I just kept my mouth shut because I didn't want to say anything bad about one of the the hands that fed us... but it's really getting out of hand.

At least it taught us a lesson about what happens if a section of your product is at the mercy of a single vendor.

quickdragon wrote:Did it happen again today, cuz I can't login.

I've tried 5 times in the last 2 hours and this is what I get:

;loading

Server Error in '/' Application.
Database 'alteil' on server 'q4hgdleczu' is not currently available. Please retry the connection later. If the problem persists, contact customer support, and provide them the session tracing ID of '05f99e4e-b4c7-46ee-87ad-e15732a5dc26'.
Login failed for user 'alteil'.

;loading

Btw, our server name is q4hgdleczu?
I'll try again tomorrow, if I can't login i'll try their customers support ID tracing thing.
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Re: SQL Azure took down login

Postby quickdragon » Fri Feb 22, 2013 6:54 am

Sounds very troublesome.
I was able to login the next day, so GREAT job on that.
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